Colombia, the Secrets of Xué:

DISCOVER THE DETAILS OF YOUR NEXT ADVENTURE

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Traveler Assistance

Duration: 9 days

Traveling is one of the most enriching experiences, but it can also bring unexpected situations. From losing a suitcase to facing a medical emergency, having the right protection makes all the difference.

Our travel assistance offers clear advantages:

• Immediate attention, wherever you are.
• National and international medical coverage and extras (lost luggage, delays, legal assistance).
• 24/7 support in your language.

Exclusive benefits with Universal Assistance include:

• UNI, a virtual assistant that helps you with inquiries about your coverage.
• TravelTips by ChatGPT, an innovative tool with personalized travel advice.

Extended and flexible coverage, tailored to the needs of each destination and type of traveler.

COVERAGE WITH RATE

EXCELLENCE	Complete Coverage	150,000 USD	12 USD (daily)
MAXIMUM	Premium Coverage	300,000 USD	15 USD (daily)
EXCLUSIVE	Top Coverage	500,000 USD	19 USD (daily)

From age 71, the rate increases by 50%; over age 85, the increase is 100%

If you require more information, please contact us. Thank you.
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PUBLICATION OF PRICES IN FOREIGN CURRENCY

For excursions, services, or travel packages with international destinations—since these are enjoyed outside Mexico—quotations, confirmations, and total prices will be presented in foreign currency. The final price will be the result of converting this currency to Mexican pesos (MXN) at the exchange rate in effect at the time of the full or partial payment. This exchange rate will be the one established by the Bank of Mexico according to its Organic Law and in accordance with Article 8 of the Monetary Law of the United Mexican States, which regulates the fulfillment of obligations in foreign currency within the country by using the equivalent in national currency. This conversion applies to deposits, settlements, refunds, bonuses, compensations, penalties, and cancellations. Likewise, any obligation to pay in foreign currency contracted within Mexico must be paid in Mexican pesos at the applicable exchange rate at the time of payment or in foreign currency if both parties agree, according to sections 5.1.3 and 6.2.4 of the Official Mexican Standard NOM-010-TUR-2001. Information about contracting, using, and handling prices in foreign currency is included in our adhesion contract, pursuant to the Federal Consumer Protection Law, the Monetary Law of the United Mexican States, and the Official Mexican Standard NOM-010-TUR-2001. This adhesion contract is an integral part of all quotations and travel documents provided to our clients.

ALL PRICES PUBLISHED ON THIS WEBSITE ARE FOR REFERENCE AND INFORMATION ONLY. NONE OF THE PUBLISHED PRICES IS FINAL OR DEFINITIVE UNTIL THE CLIENT REQUESTS A FORMAL QUOTATION, WHICH WILL BE PREPARED AND DELIVERED ACCORDING TO THEIR INTERESTS, REQUIREMENTS, AND BUDGET. The indicated prices are only indicative and may vary depending on specific client factors such as flight class, hotel category, type of occupancy (single, double, triple, etc.), travelers’ ages, special conditions requiring additional or personalized services, travel season, among others. Each quotation is prepared considering these variables, and once provided, the company commits to honoring the price and contracted services. Each quotation is subject to a specific contract attached to it. The information contained in the quotation allows the client to freely decide whether to accept the proposed terms. All information provided to the client complies with current regulations, including the Federal Consumer Protection Law and the Official Mexican Standard NOM-010-TUR-2001. Payment obligations in foreign currency within Mexico must be settled in Mexican pesos at the exchange rate at the time of payment or in the foreign currency agreed upon by both parties, according to sections 5.1.3 and 6.2.4 of the Official Mexican Standard NOM-010-TUR-2001. The adhesion contract regulating all these aspects is an essential part of all quotations and travel documents provided to tourists.

CLARIFYING NOTE

Akira Travel and our operator offer complete and secure tours, always providing guides, insurance for tours, transfers, and quality services. Therefore, our prices may differ from various market options.

All our tours are offered by our specialized guides, with the quality that characterizes us, including accident coverage according to each tour. Any tour taken outside our operation exempts us from any responsibility for transfers, accidents, scams, quality, or any inconvenience presented in that tour. It is also important to clarify that if tours outside our operation affect our schedules, passengers may miss transfers between cities or already included tours; therefore, each passenger must meet our group independently.

VISITS AND EXCURSIONS

These will be offered directly by our operator’s guides at the destination during the itinerary.  For safety reasons, we recommend taking them only with our operator, as schedules in this circuit may vary, and the guide has the autonomy to modify them for logistical or operational reasons. If passengers purchase tours suggested through other means, we will not be responsible for any loss of contracted services.

1. ESSENTIAL REQUIREMENTS FOR RESERVATION:

• Request availability of spaces via email to your assigned customer service representative. If you do not have one, contact the phone number +52 55 8957 7632.
• Send the full names of the passengers (exactly as they appear on the passport), date of birth, a copy of the passport (mandatory), and accommodation details.
• Once availability is confirmed by AKIRA TRAVEL., se enviará la a confirmation will be sent via email along with the respective payment dates.  Only email confirmations are valid.
• The reservation by the retail agency becomes effective only after the signed confirmation of reservation and acceptance of the assistance card conditions with all policies have been sent by email.
• For ticket issuance, copies of passports with a minimum validity of 6 months must be sent. Important: If AKIRA TRAVEL does not receive passports via email, the issuance will be done with the names provided by the agent, and the agency is responsible for providing this information and for any consequences that incorrect information may cause.

It is important to note that, starting June 1, 2019, by IATA regulationthrough resolution #830d (paragraph 4), agencies must provide complete passenger contact information so that airlines can inform them directly of any important operational information or critical travel changes:

RESOLUTION 830d

RESERVATION PROCEDURES FOR ACCREDITED TICKET SALES AGENTS

BSP Members and Airlines must have sufficient passenger contact information to proactively notify them in case of flight disruptions or issues. Therefore, the Agent must provide contact details on behalf of the passenger by entering the passenger’s mobile phone number and email address into the Passenger Name Record (PNR), while always complying with applicable data protection directives and regulations. Contact details must be entered into the PNR in accordance with the Resolutions governing reservation procedures. BSP Members and Airlines shall use these contact details exclusively to send operational notifications, such as flight cancellations, schedule changes, etc., and under no circumstances may they use them for sales or marketing purposes.

If a passenger exercises their right to withhold contact information, the Agent must indicate that the passenger has declined to provide such data and record the refusal in the PNR to limit any legal liability. In this case, the passenger will not receive any information regarding flight cancellations or schedule changes (including departure delays).

1. PAYMENT TERMS:

• The first deposit must be 20% of the total plan value.
• 100 days before the departure date, 60% of the plan value must be paid in full.
• 52 days before the departure date, 100% of the plan must be paid in full.

NOTE:

• If 60% of the plan value is not paid 100 days prior to the travel date, we will be forced to cancel the reserved spots and the first deposit will be forfeited.
• FULL PAYMENT: By 52 days prior to the trip departure, AKIRA TRAVEL must have received 100% of the total package value. Otherwise, AKIRA TRAVEL will consider the trip as CANCELLED by the client, with no refunds of any deposits made.
• If no written concerns or questions are received before the first deposit is made to AKIRA TRAVEL, the sales conditions described in this document will be considered accepted.

1. CANCELLATION FEES:

For issued tickets and medical assistance, the penalty will be 100%. Penalties are governed by the following schedule:

• From 100 to 53 days before the travel date, the charge is 60% of the plan value.
• From 52 to 0 days before the travel date, the charge is 100% of the plan value.

(Ticket issuance will be made as determined by our company to guarantee the operation.)

1. IMPORTANT NOTES

• Regular departures operate with a minimum of 2 passengers.
• If passport copies are not received by the established date, AKIRA TRAVEL. will not be responsible for the information provided. Any changes or modifications will be the responsibility of the agency and/or passenger and will be subject to airline conditions and charges.
• Vouchers or travel documents will be delivered 8 days before departure..
• AKIRA TRAVEL is not responsible for payments made to accounts other than those belonging to the company..
• Itinerary subject to change without prior notice.
• TRIPLE ROOMS HAVE LIMITED AVAILABILITY. PLEASE CONSULT. (Triple room: in addition to a double bed or 2 twin beds, a rollaway bed will be provided.)
• Child rates apply to children aged 2 to 7 years, sharing a room with 2 adults (no bed provided).
• Children 8 years or older will be considered adults for hotel rollaway bed purposes.
• AKIRA TRAVEL. is not responsible if clients lose any contracted service due to not having their travel documents up to date.
• Minors traveling without one or both parents must present an authenticated and notarized exit permission from the country.
• Any personal issues at the airport such as expired passports, minors’ exit permits not meeting requirements, name duplications, lawsuits, arriving at the airport at the wrong time, or any other reasons beyond our responsibility, will result in the passenger losing 100% of the tour package if they cannot travel.
• Upon receiving the deposit delivered by the passenger to the travel agency, AKIRA TRAVEL understands that the passenger has been informed of and accepts all conditions, payment policies, and cancellation policies. Likewise, the travel agency is obligated to inform and make the conditions known to the passenger.
• Validate policies for groups of 12 passengers or more.

GENERAL RULES AND CONDITIONS FOR AIRFARE

1. Tickets are non-endorsable, non-refundable, non-changeable, and do not allow route or date changes.
2. Fuel surcharge (Q Fuel), VAT, and administrative fees are subject to change without prior notice, according to governmental regulations of each country.
3. Maximum stay is 45 days.
4. Each airline has its own conditions or policies regarding fares, classes, baggage, name changes, penalties, and others, which will be communicated through your airline representative.
5. If a passenger requires special services such as wheelchair assistance, special meals, etc., the agency or client must notify at least 50 days before the travel date for AKIRA TRAVEL. to request this from the airline; this may generate additional charges.
6. AKIRA TRAVEL is not responsible for operational changes made by the airline.
7. If passengers independently change confirmed flights, each passenger is responsible for all resulting costs both on the ground services and flights.

GENERAL CONDITIONS

• Once tickets are issued, no name changes or corrections are allowed.
• Upon receiving AKIRA TRAVEL. the deposit delivered by the passenger to the travel agency, AKIRA TRAVEL, understands that the passenger has been informed of and accepted all conditions, payment policies, and cancellation policies. Likewise, the travel agency is obligated to inform the passenger of these conditions.
• Visits included in the travel itinerary are provided as regular group services, not private.
• Hotels mentioned as expected at the end of each circuit are subject to change without altering their category at any time.
• Rooms are standard category.
• If passport copies are not received by the established date, AKIRA TRAVEL. is not responsible for the information provided. Any changes or modifications will be the responsibility of the agency and/or passenger and will be subject to airline, ground operator, and immigration entity visa conditions and charges.
• Vouchers or travel documents will be delivered 8 days before departure.
• Itinerary is subject to change without prior notice.
• If any service in the program is not used, it will NOT be refundable.
• Passengers over 69 years old will have a 50% surcharge on the medical assistance card.
• OPTIONAL EXCURSIONS are offered directly by guides during the tour and have an additional cost. Passengers are advised to take excursions only with the circuit guide, considering that neither the destination operator, the wholesaler, nor the travel agency are responsible for any risks the passenger assumes when taking excursions independently at the destination.
• Different conditions apply for group bookings (more than 10 passengers) — please consult.

Reservation effectiveness.

• Las solicitudes o reservas que la agencia solicite a AKIRA TRAVEL. se otorgarán dentro de los plazos establecidos por AKIRA TRAVEL., a través de confirmación por correo electrónico. Es responsabilidad de la agencia de viajes verificar todos los datos, ya que si existen errores en la dirección de correo electrónico o datos errados suministrados por el usuario no será responsabilidad de AKIRA TRAVEL. y mucho menos de los operadores turísticos. La agencia deberá comunicarse con AKIRA TRAVEL. y verificar el estado de su solicitud en caso de no recibir confirmación de reserva por correo electrónico.
• The agency must contact AKIRA TRAVEL. and verify the status of the request if no email confirmation is received within 24 hours after sending the request email.
• Different conditions apply to block groups (consult).
• Consult with your travel agency regarding the required documentation for your trip.

Price changes

• This program is charged in US dollars, per person.
• Taxes, fees, and contributions affecting airfare, hotel rates, and other services offered by AKIRA TRAVEL. may vary at any time due to decisions by service providers involved in the itineraries or services offered. Prices and rates presented in quotations, manuals, or on the website are subject to change, availability, and major events occurring at the destinations. Hotel prices or rates depend on their location, category, services, and offers available at the time of booking.

Transfers and Tours in Regular Service

• All services are shared with passengers traveling with other agencies, whether local or from other countries, and are generally oriented toward groups speaking the same language, although it may happen that two or more languages and thus different nationalities are combined.

Tour Guide.

• When mentioning a guide, we refer to local guides of the country being visited, who will accompany you during the circuit and/or excursions. This never refers to a tour guide accompanying you from Colombia or Mexico.

Baggage Handling.

• During the circuit itinerary, buses will transport one suitcase per person free of charge. Excess baggage will be accepted at the discretion of the guides and accompanying drivers, upon payment of a determined fee and only if the vehicle’s cargo capacity allows it.  There is no guarantee that extra luggage can be accommodated.
• It is very important that passengers be present when loading and unloading their luggage. In any transfer service, loss and/or forgetting personal belongings in the transport will not be the responsibility of the service operator or AKIRA TRAVEL.

Travel Itinerary.

• All published itineraries are subject to possible changes at the destination, due to weather or operational issues.  The detailed visits may change in order or day of operation.

Hotels.

• Published rooms have 1 or 2 beds, regardless of the number of occupants. Triple accommodation in this destination consists of a small room with 1 double bed and 1 cot. Services, activities, and additional facilities indicated in hotel descriptions (minibar, gym, parking, pool, safe, daycare, breakfasts, etc.) are published for informational purposes only and may have additional charges paid directly at the hotels.

Room Check-in and Check-out.

• Generally, hotel rooms are delivered to guests from 3:00 pm onwards. If the guest arrives earlier, the room may not be available until this time. Guests must vacate their rooms by 12:00 pm on the day of departure, otherwise a surcharge for late check-out will apply.

Credit Cards as Hotel Guarantee.

• Upon arrival at the hotel reception, passengers are asked to provide a credit card as a guarantee for extra expenses, or alternatively a cash deposit (local currency). It is very important that guests review charges to their card upon departure, as these are the sole responsibility of each passenger.

Groups.

• For groups of 12 or more people, different conditions and contracts apply (please consult).

Ground Transportation.

• When using ground transportation to the destination, travelers expressly submit to the road accident legislation of the country where the vehicle is registered. Compensation payments will be made to the interested parties, beneficiaries, or legal representatives in the country of vehicle registration and in its legal currency.   Compensation payments for possible accidents are the responsibility solely of insurance companies, excluding any liability of third parties such as airlines, operators, etc.

Avoid Deportation.

• Please remember that your passengers are in other countries where their laws, statutes, regulations, culture, etiquette, respect, religion, and behavior standards apply, and any violation thereof may result in the passenger being reported and deported.
• To agencies and passengers at the destination, please note that the purpose of your trip and/or visa is Tourism and not business; therefore, engaging in business activities is grounds for deportation and cancellation of your program at the destination. Neither the operator nor AKIRA TRAVEL. is responsible for such consequences, nor will this give rise to on-site assistance or refunds.

LIABILITY CLAUSES

1. AKIRA TRAVEL.with National Tourism Registry No. 24740 as a wholesale operator, issued by the Ministry of Commerce, Industry and Tourism, is protected and regulated by the liability regime established by Law 300/96, modified by Law 1558 of 2012, Decree 2438 of 2010, Law 1480 of 2011 (Consumer Protection Statute), and other regulatory decrees. We state that we act solely as intermediaries between the traveler and the entities or individuals responsible for providing the services indicated in itineraries, brochures, or any printed media, such as transportation companies, hotels, restaurants, etc. Therefore, our responsibility for any deficiencies in any of the services provided is determined by Law 1480 of 2011 (Consumer Protection Statute).

Likewise, we have no influence over the decisions or policies of said service providers. Any additional information related to taxes, conditions, validity, rates, charges, and other mandatory payments must be consulted with the travel advisor.

2. AKIRA TRAVEL. is not responsible for poor service or delays in flights, nor for the traveler’s decision regarding the category of hotels and services chosen, given that it was a voluntary decision. This is in accordance with Articles 3 and 4 of Decree 2438 of 2010.

3. AKIRA TRAVEL. is not responsible if the travel agency fails to inform the passenger about the importance of acquiring travel medical assistance with multi-cause trip cancellation coverage.

4. AKIRA TRAVEL. is not jointly responsible for refund amounts requested by the user, which will be subject to deductions made by the service provider in the following cases: Force majeure or unforeseeable circumstances occurring before or during the trip (strikes, riots, earthquakes, accidents, hurricanes, avalanches, political factors, denial of entry, health issues, or any type of natural disaster, terrorist acts). In such cases, the service provider may modify, replace, or cancel itineraries, dates, times, flights, hotels, or optional services to ensure the success of the tour or trip.

5. Los reembolsos que lograran presentarse por los servicios no utilizados y descritos anteriormente son definidos por cada prestador de servicio y será informado en el momento de ocurrir cualquier suceso, y 2) Por razones de índole personal: cuando el viajero no pueda salir del país por motivos como; presentar documentos incompletos o falsos, omitir requisitos exigidos para la salida del país, o prohibición de salida por las autoridades competentes, u homónimos, no será responsabilidad de AKIRA TRAVEL., el no cumplimiento de los requisitos exigidos para el desarrollo del itinerario previamente pago.  Los reembolsos que se pudiesen presentar por servicios no prestados en estas situaciones son definidos por cada prestador de servicio y serán informados en caso de ocurrir en cualquiera de las situaciones descritas.  Lo anterior de conformidad con el art. 4º del Decreto 2438 de 2010.

6. AKIRA TRAVEL. is not jointly responsible for refund amounts requested by the user, which will be subject to deductions made by the service provider. If during the provision of previously acquired services the traveler must withdraw for personal or health reasons (properly documented), refund policies for unused services, if applicable, will be defined solely by the service provider, considering special economic conditions or the type of service contracted (cruises, fairs, special events, congresses, groups, high season dates, etc.).

7. AKIRA TRAVEL. and/or the service providers reserve the right to alter the travel itinerary and services if necessary for better organization or due to force majeure. If the traveler expressly requests modifications (e.g., changing hotels to a higher category), they must pay the resulting difference. Requested changes are subject to availability.

8. Los reembolsos que tuviera lugar por algún motivo, y previamente comprobado se realizarán dentro de los 30 días siguientes a solicitud, si el trámite toma más tiempo por causas ajenas a AKIRA TRAVEL., ésta no reconocerá ningún interés sobre las sumas a reembolsar.  Lo anterior de conformidad con el art. 4º parágrafo del Decreto 2438 de 2010.

In the event that a visa is required for any of the itineraries, AKIRA TRAVEL will inform the passenger, but will not be responsible for such requirement and will not be liable for the process carried out directly by the passengers or travel agencies, as all matters related to the procedure, documentation, timing, costs, review, and approval or rejection are exclusively under the authority of the consular offices. In the case of visa denial, no refund will be issued for amounts paid by the traveler. If a visa is granted but the immigration authorities of the destination country do not allow the passenger to enter, AKIRA TRAVEL will not be responsible for such decisions, nor will refunds be issued for this reason. Any refund policies for unused services, if applicable, will be determined solely by the service provider, as they are subject to special economic contracting conditions or the type of service purchased.

10.  RIGHT OF WITHDRAWAL.  AKIRA TRAVEL.expressly enforces the procedure established in Resolution 1209 dated May 25, 2015, issued by the Colombian Civil Aviation Authority, regarding the passenger’s RIGHT OF WITHDRAWAL in online sales, in accordance with Article 47 of Law 1480 of 2011.

11. AKIRA TRAVEL, provides the user with a list of service providers, hotels, and recommendations. In the event that the traveler wishes to make any changes or modifications to their trip on their own, AKIRA TRAVEL will not be responsible for such modifications nor for any refunds of unused services. AKIRA TRAVEL is not jointly responsible for amounts requested as refunds by the user, who will be subject to the deductions made by the service provider. It will be at the discretion of the operator or tour organizer to remove anyone who, for a serious moral or disciplinary reason duly proven, undermines the success of the tour. In the event that there are services yet to be provided at the time of the traveler’s removal, the regulations established by the service provider regarding refunds will be strictly applied.

12.  AKIRA TRAVEL.it will not be responsible for any additional expenses incurred by the traveler if, due to judicial matters or other issues in which they become involved during the tour, they must be removed. Regarding services not provided at the time of the traveler’s removal, the operator’s refund policies will apply, if applicable.

13. The passenger will be solely responsible for the custody of their luggage and travel documents. Under no circumstances will AKIRA TRAVEL be liable for the loss, damage, deterioration, or theft of the passenger’s belongings.

14.  AKIRA TRAVEL. will inform the passenger of the restrictions established by the airlines regarding the weight and number of luggage pieces per passenger, provided that these services are organized by AKIRA TRAVEL. However, it is the sole responsibility of the user to comply with these policies, which may vary at the discretion of the airlines without prior notice.

15. The user may request from the insurance company of their choice the purchase of policies that cover aspects such as loss, theft, deterioration, or damage to their belongings.

16. The policies regarding restrictions, cancellations, penalties, and specific conditions of the services to be provided will be communicated to the traveler by the travel agency.

17. Once payments or deposits have been received in full, it is understood that the traveler is aware of and accepts all payment and cancellation policies related to the itinerary or services being purchased.

18.  The traveler or user declares that they fully understand and accept these conditions, which constitute the sole, complete, and exclusive agreement, overriding any other pact or legal provision to the contrary, regarding the terms, conditions, and restrictions of the contracted services, in accordance with the aforementioned laws and in compliance with the Colombian Civil Code and Commercial Code.

19. In accordance with the provisions of Decree 2438 of 2010, the undersigned purchaser declares that they have been informed of, received, understood, and accepted all the terms and conditions, as well as restrictions, of the services and products provided by AKIRA TRAVEL and other suppliers, including tourism service providers, assistance, transportation, and others that they have acquired AKIRA TRAVEL.

20. In order to combat the sexual exploitation of children and adolescents in travel and tourism, AKIRA TRAVEL strictly enforces Law 679 of 2001, aiming to fulfill the obligations outlined in Articles 16 and 17 of this Law, as well as to prevent behaviors described in Article 19 of the same law, in accordance with Resolution 3480 of 2009.

21. AKIRA TRAVEL. is committed to a healthy environment and sustainable development, as established by our National Constitution in Articles 79 and 80, in accordance with Law 99 of 1993 and Law 1549 of 2012, with the understanding of promoting economic growth, improving quality of life, and social well-being without depleting the renewable natural resources on which it depends, nor harming the environment or the rights of future generations to use them for the fulfillment of their own needs. This is summarized in the phrase: “Caring for the planet is everyone’s responsibility.”